Privacy Policy

WigglePet ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app and website.

Who Is Responsible for Your Data

WigglePet is operated by Cem Adiloglu, an individual developer based in Ankara, Türkiye, who is the data controller for the personal data described in this policy.

Postal address: Hilal Mahallesi, 695. Cadde No: 1, Çankaya, Ankara, Türkiye
Email: support@wigglepet.app

Information We Collect

1. Account Information

• Your email address, if you sign in with Apple or Google (Apple lets you hide your real address), and your name if your Google account shares it
• Your account ID and a device ID created by the app. On Android we also use the device's Android ID, so your account and free trial stay linked to your device and the free trial can't be claimed repeatedly.

2. Pet Profile Data

• Pet photos you upload (note: we only generate and store a profile image; original uploaded photos are not stored)
• Pet names, type, gender, age, size, voice and the description and details you add

3. Photos and Text You Add

• Background or scene photos you choose for a creation. We use the photo only to make that creation and then delete it. Because the finished creation can still show people or places from your photo, creations made with your own background are always kept private.
• Artwork you upload for custom accessories
• Text you type, such as speech lines, dialogue, lyrics and prompts

4. User Generated Content

• AI-generated images and videos
• Your content gallery
• Public content interactions (likes, favorites on public posts)
• Content visibility preferences (public or private settings)
• Reports you make about public content and users you block

5. Payment Information

• Subscription and purchase history (processed via App Store, Google Play, and our subscription management service). We never see your card details.
• Usage of purchased content, such as how many video credits you have used and whether purchased content was delivered

6. Technical Data

• Device identifiers
• Device and app details: device model, operating system, language, time zone, screen size and app version
• Your IP address, which our servers and service providers receive whenever the app connects to them
• A push notification token, if you allow notifications
• App usage data: screens viewed and features used (to improve app functionality)
• Crash reports and diagnostics (to fix bugs and improve stability)

7. Messages to Us

• Emails you send us. When you use Contact & Feedback in the app, the email includes your account ID, app version, device platform and language so we can help you.

How We Use Your Information and Why

Data protection law requires a legal reason ("legal basis") for each use of your data. Ours are:

To provide the app you signed up for (performance of our contract with you)

• To generate AI-powered images, videos and voices of your pets
• To store and display your content gallery
• To display your public content in the community gallery (if you choose to make it public)
• To enable social features such as likes and favorites on public content
• To authenticate your account and sync across devices
• To provide access to app features, subscriptions and credits
• To process payments via App Store, Google Play, and our subscription management service
• To tell you when your creations are ready, if you allow notifications
• To answer your support requests

To keep WigglePet safe and working (our legitimate interests)

• To prevent abuse and fraud, such as repeated free trials
• To moderate public content and respond to user reports
• To respond to refund requests from Apple or Google, including sharing information about your purchases (see "Refund Requests" below)

You can object to any use based on legitimate interests by emailing us (see "Your Rights" below).

With your consent

• App usage analytics and error reports, which show us which features are used, help us fix bugs and let us help you faster when you contact support. In the EU, EEA, UK and Switzerland we ask for your consent first; elsewhere they are on by default, based on our legitimate interests. You can turn them off at any time in the app under Account.
• Analytics and advertising cookies on our website for visitors from Europe (see "Cookies on Our Website" below)

To meet legal obligations

• To keep records the law requires and to respond to lawful requests from authorities

Data Storage and Security

Your data is stored on our servers and with our cloud providers, mainly in the United States. Images and videos are delivered to you through a global content delivery network. We use industry-standard encryption and security measures to protect your information.

How Long We Keep Your Data

• Your account and content (including pets, creations and purchase history): until you delete them or your account
• App analytics and crash reports: up to 14 months
• Support emails: up to 2 years
• Backups: up to 30 days
• Website cookies: up to 2 years

Cookies on Our Website

Our website (wigglepet.app) uses Google Tag Manager to load Google Analytics, the Google Ads tag and the Meta (Facebook) Pixel. They set cookies to count visits, see which pages are viewed and which app store buttons are clicked, and measure which campaigns bring visitors to us. Google and Meta receive your IP address, browser and device details and the pages you visit, and handle them under Google's Privacy Policy and Meta's Privacy Policy.

If you visit from Europe (including the EU, the UK and Switzerland), these tools stay off until you click Accept in the cookie banner. Elsewhere they are on by default and you can turn them off at any time. With your consent we also remember, in your browser's storage, which campaign first brought you to the site. Your cookie choice itself is kept in your browser's storage so we don't ask again.

You can change your choice at any time: Cookie settings.

Who We Share Your Data With

We do not sell your data. Your creations are produced by our own backend: the app sends your request to our servers, and our servers prepare it and send only what each step needs (such as your pet's reference image, its description and the text you wrote) to AI processing services, which return the result. We keep the finished images, videos and audio in our own storage.

We share data only with service providers that help us run WigglePet, in these categories:

• AI processing services that analyze pet photos and generate images, videos and voices for our backend
• Cloud hosting, storage and delivery services that run our servers and database, store your content and deliver images, videos and app updates
• A subscription management service that records your purchases and subscription status
• Analytics and crash reporting services that help us understand app usage and fix errors
• A push notification service that passes our notifications to Apple and Google for delivery
• Apple and Google, for sign-in, payments and notification delivery, under their own privacy policies
• Google and Meta on our website, as described in "Cookies on Our Website"

Our service providers may only use your data to provide their service to us, under data processing terms. Apple, Google and Meta act under their own privacy policies. Reported content is reviewed by us. We may also disclose data when the law requires it.

International Transfers

Our service providers store and process data mainly in the United States, with some processing in other countries. When your data leaves the European Economic Area, the UK or Switzerland, it is protected by the European Commission's Standard Contractual Clauses (and the UK and Swiss equivalents) built into our providers' terms and, where a provider is certified, by the EU-US Data Privacy Framework.

Refund Requests

When you ask Apple or Google for a refund of an in-app purchase, they may ask us for information to help decide on the request. As described in our Terms of Use, we or our subscription management service on our behalf may share whether the purchase was delivered and works properly, whether you could try the app before buying, how much of the purchase you used, and our preference on whether the refund should be granted. We do not share your photos, pets or generated content for this purpose. Apple and Google make the final decision and handle this information under their own privacy policies.

If a refund is granted, unused credits from that purchase are removed from your account, and for subscriptions, access to subscription features ends.

Your Rights

You have the right to:

• Get a copy of your data. We will send you the personal data we hold about you: your account details, pet profiles, the text you entered, your purchase history and settings, and links to download your images and videos.
• Take your data elsewhere. The data you gave us is sent in a machine-readable format (JSON) that you can use with another service.
• Correct your data if something we hold is wrong.
• Delete your account and data. You can do this in the app under Account, Delete Account, or by emailing us. We delete your data from our servers and our service providers within 30 days, and backup copies expire within a further 30 days. Deleting your account does not cancel an App Store or Google Play subscription; cancel it in your store account settings.
• Turn off analytics or withdraw consent at any time: switch off Usage analytics in the app under Account, or email us. You can turn off notifications in your device settings.
• Control the visibility of your content (public or private) in the app.
• Complain to a data protection authority, such as the one in the country where you live.

To use any of these rights, email support@wigglepet.app. Using Contact & Feedback in the app is easiest, because the email includes your account ID; otherwise tell us the email address you signed in with. We may ask you to confirm the request comes from you. We reply within one month, and there is no charge.

Children's Privacy

You must be at least 13 years old to use WigglePet. If you are under the age at which you can agree to data processing on your own in your country (up to 16 in some EU countries), a parent or guardian must agree for you. We do not knowingly collect personal data from children under 13; if you believe a child has given us data, contact us and we will delete it.

Contact

If you have questions, contact us at: support@wigglepet.app

Or by post: Cem Adiloglu, Hilal Mahallesi, 695. Cadde No: 1, Çankaya, Ankara, Türkiye